Town Center Plaza, 319 Highway 130 North (Inside Shoprite), East Windsor, NJ 08520
609-371-1800
jdesigng@gmail.com
Town Center Plaza, 319 Highway 130 North (Inside Shoprite), East Windsor, NJ 08520
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Shipping policy


Shipping Policy:

Thank you for choosing our website as your shopping destination. We are committed to providing you with a seamless and convenient shopping experience. Please read our shipping policy carefully to understand the terms and conditions related to shipping.

  1. Shipping Method:
We offer free USPS Ground shipping for all orders within the United States. This shipping method ensures reliable and timely delivery of your items. Please note that we only ship to physical business or home addresses. We do not ship to P.O. box addresses to ensure secure and efficient delivery.
  2. Shipping Insurance and Registration:
To guarantee the safety of your items, we insure and register all shipments for their full value. This means that in the unlikely event of damage, loss, or theft during transit, you will be fully protected, and we will take appropriate measures to resolve the issue promptly.
  3. Delivery Timeframe:
Once your order is placed and confirmed, please allow for processing and handling time. We strive to ship all orders within 2 business days. After your order has been shipped, you will receive a shipping confirmation email containing tracking information. The estimated delivery time may vary depending on your location and USPS service standards.
  4. U.S. Shipping Only:
Currently, we only offer shipping within the United States. We regretfully cannot ship internationally at this time. We apologize for any inconvenience this may cause.
  5. In-Store Pickup Option:
For added convenience, we also offer an in-store pickup option for customers who prefer to collect their orders directly from our store location. During the checkout process, you will have the choice to select the in-store pickup option. Once your order is ready for pickup, we will notify you via email or phone. Please bring a valid ID and a copy of your order confirmation when picking up your items.
  6. Order Tracking:
We understand that knowing the status of your order is important to you. As soon as your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the USPS website.
  7. Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, modifications or cancellations are not possible.
  8. Shipping Issues and Claims:
In the rare event that you encounter any issues with the delivery of your order, such as delayed delivery, damaged items, or missing packages, please contact our customer support team immediately. We will work closely with USPS to resolve the issue and ensure a satisfactory outcome.
  9. Customs and Duties:
Since we only ship within the United States, customs and duties do not apply to our shipments. You will not be responsible for any additional charges beyond the order total and applicable taxes.

If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to us at (609) 371-1800. We are here to assist you and provide the best possible shopping experience.

 

RETURNS:

*We accept returns within 7 days of receiving your order for unworn or unused items. Because of limitation in our returns platform, we're unable to offer exchanges at this time (sorry for the inconvenience!). If you would like to reorder an item in a different variety and need help with sizing, please reach out to us at jdesigng@gmail.com

*Please note that return shipping is the customer's responsibility and is not covered by Jewelry Design Gallery of East Windsor.

**Items that have been resized, engraved, or modified are not eligible for return.